Technical support

Remote assistance

With this tool, a HINAPSYS technician can see your screen and help you directly on your computer. You authorize every connection and can end it at any time.

Only download it if a HINAPSYS technician asked you to. We will never ask you to install a remote access program through a message or call you were not expecting. If in doubt, write to us at info@hinapsys.com.

Remote assistance is not available on iPhone or iPad. Open this page on the computer or Android device that needs help.

Windows

Windows 10 and 11, 64-bit

Download · Windows

29.7 MB · Version 1.5.0

Mac

macOS 12.3 or later, with an Apple processor (M1 or later)

This Mac has an Intel processor, and Soporte Hinapsys only works on Macs with an Apple processor (M1 or later). Let the technician helping you know.

Download · Mac

28 MB · Version 1.5.0

Linux

Ubuntu, Debian and derivatives, 64-bit

Download · Linux

25 MB · Version 1.5.0

Other distributions: AppImage (94.9 MB)

Android

Android phones and tablets

Download · Android

52.6 MB · Version 1.5.0

Is the help for a computer? Open hinapsys.com/en/support on that computer. This download is for the phone or tablet you are using right now.

Need it for another device? Windows Mac Linux Android

How to use it

  1. Download it

    Press the Download button. The file is saved to your Downloads folder.

  2. Open it

    Windows

    • Open the file soporte-hinapsys.exe.
    • If Windows asks whether to allow the app to make changes, choose Yes.
    • The Soporte Hinapsys window opens.

    Mac

    • Open soporte-hinapsys-mac-arm64.dmg and drag Soporte-Hinapsys to Applications.
    • Open Soporte-Hinapsys from Applications.
    • The first time, macOS asks for Screen Recording and Accessibility permissions: turn them on in System Settings → Privacy & Security, then reopen the app.

    Linux

    • Open soporte-hinapsys.deb with the software installer, or in a terminal: sudo apt install ./soporte-hinapsys.deb.
    • Open Soporte-Hinapsys from the applications menu.
    • With the AppImage: allow it to run (Properties → Allow executing) and double-click it.

    Android

    • Open soporte-hinapsys.apk from Downloads. If Android asks to allow installs from the browser, allow it.
    • Open Soporte-Hinapsys, tap Start service and allow the app to capture the screen.
    • For the technician to be able to tap the screen, turn on Soporte-Hinapsys in Settings → Accessibility.

  3. Read your ID to the technician

    The window shows Your ID, a number with several digits. Read it to the technician helping you.

  4. Accept the connection

    When the technician connects, a prompt appears on your screen: press Accept. During the session you will see that someone is connected; to end it, press Disconnect or close the window.

Your security

  • Nobody gets in unless you accept: every connection is approved on your screen.
  • The connection is set up through HINAPSYS’s own servers and travels encrypted.
  • The tool can only receive assistance: it cannot connect to other computers or change your security settings.
  • It is based on RustDesk, open-source software, digitally signed on Windows and Android and notarized by Apple on Mac.
File verification (SHA-256)
soporte-hinapsys.exe
c496c36de380d402ef5a4c768f4ef37550a269e640eb0af10786dc8ae08f9f51
soporte-hinapsys-mac-arm64.dmg
3a20cc27ee01529a0b7a427960dcc5cf8b3d0574569beb3410d30a047a211148
soporte-hinapsys.deb
bf237ba420d00d4f673abc04d4e1dea4130502d9f79a90ee60455172213f4436
soporte-hinapsys.apk
ad5bd78cf69b5e541e148c2cbe08ef9f52177aa136f4c8a2bfd8079ee8d6e682
soporte-hinapsys.AppImage
84cfe0016d160359f1dc12cf36a431008fc24686ffb9a127fa7b10b5c418f071

Can’t download or install it? Tell the technician helping you or write to us at info@hinapsys.com.